Offer: Any GoldMine Standard Edition customer can upgrade to GoldMine Premium Edition at the special price of $355 per seat if you place your order by December 18^th 2009.  Or if you place your order after that but by January 29^th 2010 you can upgrade from GoldMine Standard Edition to GoldMine Premium Edition for $405.

Order must be Minumum of 5 GMPE licenses with maintenance required on all seats.

In addition, a customer can order additional seats for the same price if the additional seats are included on the same order.  Maintenance and Support will be required for all seats.

Offer good until January 29^th, 2010

Please note that Maintenance & Support (M&S) for all Products is based on List Price, not the discounted price, and must be included in each order.

The  GMPE 8.5 Free 30 Day Trial program was just launched.  This will allow any prospect to download and install GMPE 8.5 on their computer for 30 days in an evaluation copy.  This is for any new prospect  wishing to test the features and functionality of GMPE 8.5.

Please Note: This trial software should not be installed on any pc or server with another copy of GoldMine as it will overwrite the files and it cannot be undone.  Existing GoldMine clients should not use this evaluation version to upgrade or to evaluate the upgrade of their current product.  Please install this on a standalone machine.  Visit the FrontRange Support Site for the latest upgrade files if you are an existing GoldMine client, or contact FrontRange Solutions at the number below if you are not an existing GoldMine client and wish to purchase GoldMine Premium Edition.

Click here to try out 8.5 on your own system.

Spring has sprung and a new version of GoldMine has been hatched.  Version 8.5 has several enhancements and features to make GoldMine even better at management your leads and providing consistent customer service.

GMPE 8.5 empowers users with information and improves user productivity with feature improvements and product additions that include: 

• Universal Search: provides an easy searching mechanism into GoldMine data. With Universal Search users may quickly search for information stored in activities, emails, linked documents, notes, knowledge management, as well as other GoldMine modules.

• Preview Panes: enables a quick view into activities, emails, details and linked documents via these contact record tabs.

• Case Management: this module has been improved with capabilities that allow additional column headers to be exposed in the case list view, and enabling single case to be linked to multiple contacts.  Also, history records are created for reassigned, escalated, abandoned and resolved cases, and emails messages sent when viewing a case are automatically linked to that case.

• Opportunity & Project Manager: these user interfaces have been redesigned for better usability by adopting the contact manager UI capabilities introduced in GMPE 8.0.

• Email Center: user interface has been improved, as well as, SSL connections and the IMAP protocol are supported for more security and better interoperability with other email clients.

• Activity Management: new pending RSVP folder is available in the Activity List, individual activities can be printed or copied to other applications, and the Task folder exposes the opportunity or project name so users can navigate directly to the record.

• Details Information: four additional fields have been added to the detailed information.

• Contact Search Center: users can search on both primary and additional contacts, email and website columns are exposed in the search results, and a wildcard (%) is available for matching partial names of contacts and companies.

GMPE 8.5 is more easily administered with new product enhancements such as:

• Unattended install: GoldMine administrators can enable an unattended installation of GoldMine so users don’t have to intervene, thus removing version lock issues and helping free up administration time.

• Automatic Upgrades: automatically pulls upgrade versions / files to perform upgrades after GMPE 8.5 installation.

• Lookup List / Cross-Field Validations: enables a lookup list to change based on the value of another field.

• Account Management: new relationship builder includes tools for managing relationships between records.

• Business Processes: automated processes can create cases and macros have been added to the custom toolbars.

• Security and Permission Rights: additional end user security rights and system settings for extra permissions around notes, toolbar and search functions.

• Synchronization: overall performance has been improved, the 2GB size limit is removed and current GoldSync connections are queued.

• Compatibility Updates: GMPE 8.5 supports Microsoft SQL Server 2008, 32-bit & 64-bit versions of Windows Server 2008 and the 64-bit version of Windows Server 2003.

Are you wondering whether you need to upgrade and if you will reap benefits of upgrading?  This article discusses why having a clear business case to upgrade will help witha return on investment over a need brought about by IT or CRM Vendors.

If you need help with reviewing your business processes to determine whether it would be a good business case to upgrade, we are here to help.

When I first opened Word 07 I kept asking…”but where is…”  Everything I was used to like Save, Save As and just the File menu were not in the same place.  Then I came across a great document that shows the commands in Word 2003 and where they are in Word 2007. 

You can download this helpful document here.

Today FrontRange Solutions announced upgrade promotion prices which offer great pricing to help move you off your out-of-date, unsupported versions to GoldMine Premium Edition 8.5.

Click here for a Sneak Preview of GMPE 8.5.

I am offering FREE webinars to showcase the enhancements of the Premium Edition and Version 8.5 and why you would want to upgrade.  Sign up today!

FrontRange Solutions is offering several webinars to help you see GoldMine in action and learn how to leverage CRM in this Challenging Economy:

Discover the Value of Viewing Customer Financial Information in a CRM System (NEW Addition)

Learn about the various options for importing or simply displaying summary and detailed financial data from an accounting system into CRM. See how one organization displays real time customer sales, quotes and orders data in GoldMine Premium Edition for its sales and customer service reps.

In this webinar, you will learn about:

• How your users can benefit from readily accessible financial information in a CRM system
• Options for importing and displaying accounting information in a CRM system
• How custom tabs can be used to display real time data from an accounting system
• Setting up dashboards and custom reporting with data from an accounting and CRM system

Thursday, March 5, 2009
01:00PM – 02:00PM Pacific Time
Register Here

Tough Time Tactics – How Your CRM Can Help You in a Difficult Economy (NEW Addition)

See and hear specific ways to use GoldMine to help your business in a challenging business climate. Now more than ever you need to manage customer relationships. So it just makes sense that your Customer Relationship Management (CRM) software is more critical than ever. Fortunately GoldMine software has numerous features than you can put to good use. Learn more.

Discover how to:

• Target customers with a greater probability of buying
• Handle accounts receivable more effectively
• Increase productivity so you can do more with less
• Analyze the effectiveness of your sales force and marketing efforts
• Retention methods that GoldMine can be used for

Tuesday, March 10, 2009
11:00AM – 12:00PM Pacific Time
Register Here

How to Use Reporting to Manage and Grow Your Business (NEW Addition)

Reporting gives reps more time to sell, and helps them to focus their efforts in order to be more effective. Reporting sparks natural competitive feelings that help motivate reps. Plus, since reps can see the beneficial use of the information they enter, and are judged based on it, reporting even encourages reps to enter needed information into the system. Learn how reporting can improve your organization’s performance.

This GoldMine seminar will cover the following topics:

• Find out what you should report on
• Identify the key bellwethers
• Discover how to “begin with the end in mind”
• Learn how to use for reports to increase sales

Thursday, March 12, 2009
01:00PM – 02:00PM Pacific Time
Register Here

Market Leading Tips for Providing Better Customer Service in a Challenging Economy  (CRM Optimization Webinar)

This webinar will help you understand how your company can improve customer loyalty and increase wallet share by proving better customer service in a challenging economy. Please join the GoldMine product team for this educational webinar.

As a result of this webinar you will understand more about the benefits of:

• Communicating with customers across all methods of communication, such as, voice, web and email
• Addling a personal touch with voice enabled systems
• Managing customer service activities from problem capture through to resolution
• Cross-sell / Up-sell additional products and services for an extra revenue stream
• Managing the customer service business with powerful dashboards and analysis

Tuesday, March 24, 2009
11:00AM – 12:00PM Pacific Time
Register Here

Creating an ROI Assessment for Integrated Voice and CRM for Telesales  (CRM Optimization Webinar)

In today’s challenging economic environment the cost effectiveness and productivity gains now achievable from outbound dialing, skills based routing, automated call scripts, rep productivity reporting, etc. are more compelling than ever. This presentation/demo will highlight the power of GoldMine Voice and its impressive ROI. Learn if integrating voice with your CRM can make a game changing impact on your business.

In this webinar, you will discover how to assess the ROI impact of:

• Click to Dial
• Screen Pops
• Better Campaign Management
• Telemarketing Calling Scripts
• Unified Voice Messaging
• Web-based application builder
• Conversation recording tools
• Self management and reporting CRM solutions

Wednesday, March 25, 2009
11:00AM – 12:00PM Pacific Time
Register Here

Up and Bump

GoldMine Standard and Corporate Edition Customers can upgrade at the upgrade price ($449/$549) and add additional licenses at the upgrade price. (Regular is $595/695). Deal ends 1/31/09

Corporate Edition upgrade to Premium Edition (8.0)

Current customers on Corporate Edition may purchase upgrades for $325 per user. Deal ends 1/31/09.

Standard Edition upgrade to Premium Edition (8.0)

Current customers on Standard Edition may purchase upgrades for $400 per user. Deal ends 1/31/09.

*Offers may not be combined.

**Maintenance is based on list price.

Contact Deborah for a quote or if you have any questions on upgrading to Premium Edition.

How many of you are trying to clean up your database and compile a good mailing list with correct zip codes for a holiday mailing?  I have a Goldmine client who starts work on this in October.   I received her card before Thanksgiving.   I used to think this is so early.  Now I think she is pretty smart because she is probably the only one who is not rushing to do the list and can enjoy the holidays or is starting to work on marketing for 2009.  I have created a new poll to see when businesses start to work on their holiday lists, if any.  Please take a minute to vote in the poll.  

And, if you need last minute help to gather a list or to setup GoldMine so it is not a hassle next year…give me a call.