FREE Business Optimization Webinar Series

FrontRange Solutions is offering several webinars to help you see GoldMine in action and learn how to leverage CRM in this Challenging Economy:

Discover the Value of Viewing Customer Financial Information in a CRM System (NEW Addition)

Learn about the various options for importing or simply displaying summary and detailed financial data from an accounting system into CRM. See how one organization displays real time customer sales, quotes and orders data in GoldMine Premium Edition for its sales and customer service reps.

In this webinar, you will learn about:

• How your users can benefit from readily accessible financial information in a CRM system
• Options for importing and displaying accounting information in a CRM system
• How custom tabs can be used to display real time data from an accounting system
• Setting up dashboards and custom reporting with data from an accounting and CRM system

Thursday, March 5, 2009
01:00PM – 02:00PM Pacific Time
Register Here

Tough Time Tactics – How Your CRM Can Help You in a Difficult Economy (NEW Addition)

See and hear specific ways to use GoldMine to help your business in a challenging business climate. Now more than ever you need to manage customer relationships. So it just makes sense that your Customer Relationship Management (CRM) software is more critical than ever. Fortunately GoldMine software has numerous features than you can put to good use. Learn more.

Discover how to:

• Target customers with a greater probability of buying
• Handle accounts receivable more effectively
• Increase productivity so you can do more with less
• Analyze the effectiveness of your sales force and marketing efforts
• Retention methods that GoldMine can be used for

Tuesday, March 10, 2009
11:00AM – 12:00PM Pacific Time
Register Here

How to Use Reporting to Manage and Grow Your Business (NEW Addition)

Reporting gives reps more time to sell, and helps them to focus their efforts in order to be more effective. Reporting sparks natural competitive feelings that help motivate reps. Plus, since reps can see the beneficial use of the information they enter, and are judged based on it, reporting even encourages reps to enter needed information into the system. Learn how reporting can improve your organization’s performance.

This GoldMine seminar will cover the following topics:

• Find out what you should report on
• Identify the key bellwethers
• Discover how to “begin with the end in mind”
• Learn how to use for reports to increase sales

Thursday, March 12, 2009
01:00PM – 02:00PM Pacific Time
Register Here

Market Leading Tips for Providing Better Customer Service in a Challenging Economy  (CRM Optimization Webinar)

This webinar will help you understand how your company can improve customer loyalty and increase wallet share by proving better customer service in a challenging economy. Please join the GoldMine product team for this educational webinar.

As a result of this webinar you will understand more about the benefits of:

• Communicating with customers across all methods of communication, such as, voice, web and email
• Addling a personal touch with voice enabled systems
• Managing customer service activities from problem capture through to resolution
• Cross-sell / Up-sell additional products and services for an extra revenue stream
• Managing the customer service business with powerful dashboards and analysis

Tuesday, March 24, 2009
11:00AM – 12:00PM Pacific Time
Register Here

Creating an ROI Assessment for Integrated Voice and CRM for Telesales  (CRM Optimization Webinar)

In today’s challenging economic environment the cost effectiveness and productivity gains now achievable from outbound dialing, skills based routing, automated call scripts, rep productivity reporting, etc. are more compelling than ever. This presentation/demo will highlight the power of GoldMine Voice and its impressive ROI. Learn if integrating voice with your CRM can make a game changing impact on your business.

In this webinar, you will discover how to assess the ROI impact of:

• Click to Dial
• Screen Pops
• Better Campaign Management
• Telemarketing Calling Scripts
• Unified Voice Messaging
• Web-based application builder
• Conversation recording tools
• Self management and reporting CRM solutions

Wednesday, March 25, 2009
11:00AM – 12:00PM Pacific Time
Register Here