Solutus and Sabre Software Have Joined Forces!

Solutus and Sabre Software have teamed up together to provide you with the best possible support and care for your GoldMine. Sabre is helping GoldMine users in San Diego, Phoenix, San Jose and now, Seattle.

Sabre Software has been in software design for over 15 years.  They have experience with GoldMine CRM software, as well as most of the add-ons that GoldMine has to offer. They have many great tools and resources to enhance GoldMine and make it work better in your business.  I will now be providing more technical assistance and business intelligence development joining with the three Sabre technicians and two trainers.

I am  excited to join the Sabre Software Team to provide great services and solutions to our clients and prospects.  Check back soon for more exciting news and offers from Sabre Software.

GoldMine 8.5 is released

Spring has sprung and a new version of GoldMine has been hatched.  Version 8.5 has several enhancements and features to make GoldMine even better at management your leads and providing consistent customer service.

Wondering whether you should upgrade?

Are you wondering whether you need to upgrade and if you will reap benefits of upgrading?  This article discusses why having a clear business case to upgrade will help witha return on investment over a need brought about by IT or CRM Vendors.

If you need help with reviewing your business processes to determine whether it would be a good business case to upgrade, we are here to help.

How to Get Around in Word 2007

When I first opened Word 07 I kept asking…”but where is…”  Everything I was used to like Save, Save As and just the File menu were not in the same place.  Then I came across a great document that shows the commands in Word 2003 and where they are in Word 2007. 

You can download this helpful document here.

Pre-order to get GoldMine 8.5

Today FrontRange Solutions announced upgrade promotion prices which offer great pricing to help move you off your out-of-date, unsupported versions to GoldMine Premium Edition 8.5.

Click here for a Sneak Preview of GMPE 8.5.

I am offering FREE webinars to showcase the enhancements of the Premium Edition and Version 8.5 and why you would want to upgrade.  Sign up today!

FREE Business Optimization Webinar Series

FrontRange Solutions is offering several webinars to help you see GoldMine in action and learn how to leverage CRM in this Challenging Economy:

Discover the Value of Viewing Customer Financial Information in a CRM System (NEW Addition)

Learn about the various options for importing or simply displaying summary and detailed financial data from an accounting system into CRM. See how one organization displays real time customer sales, quotes and orders data in GoldMine Premium Edition for its sales and customer service reps.

In this webinar, you will learn about:

• How your users can benefit from readily accessible financial information in a CRM system
• Options for importing and displaying accounting information in a CRM system
• How custom tabs can be used to display real time data from an accounting system
• Setting up dashboards and custom reporting with data from an accounting and CRM system

Thursday, March 5, 2009
01:00PM – 02:00PM Pacific Time
Register Here

Tough Time Tactics – How Your CRM Can Help You in a Difficult Economy (NEW Addition)

See and hear specific ways to use GoldMine to help your business in a challenging business climate. Now more than ever you need to manage customer relationships. So it just makes sense that your Customer Relationship Management (CRM) software is more critical than ever. Fortunately GoldMine software has numerous features than you can put to good use. Learn more.

Discover how to:

• Target customers with a greater probability of buying
• Handle accounts receivable more effectively
• Increase productivity so you can do more with less
• Analyze the effectiveness of your sales force and marketing efforts
• Retention methods that GoldMine can be used for

Tuesday, March 10, 2009
11:00AM – 12:00PM Pacific Time
Register Here

How to Use Reporting to Manage and Grow Your Business (NEW Addition)

Reporting gives reps more time to sell, and helps them to focus their efforts in order to be more effective. Reporting sparks natural competitive feelings that help motivate reps. Plus, since reps can see the beneficial use of the information they enter, and are judged based on it, reporting even encourages reps to enter needed information into the system. Learn how reporting can improve your organization’s performance.

This GoldMine seminar will cover the following topics:

• Find out what you should report on
• Identify the key bellwethers
• Discover how to “begin with the end in mind”
• Learn how to use for reports to increase sales

Thursday, March 12, 2009
01:00PM – 02:00PM Pacific Time
Register Here

Market Leading Tips for Providing Better Customer Service in a Challenging Economy  (CRM Optimization Webinar)

This webinar will help you understand how your company can improve customer loyalty and increase wallet share by proving better customer service in a challenging economy. Please join the GoldMine product team for this educational webinar.

As a result of this webinar you will understand more about the benefits of:

• Communicating with customers across all methods of communication, such as, voice, web and email
• Addling a personal touch with voice enabled systems
• Managing customer service activities from problem capture through to resolution
• Cross-sell / Up-sell additional products and services for an extra revenue stream
• Managing the customer service business with powerful dashboards and analysis

Tuesday, March 24, 2009
11:00AM – 12:00PM Pacific Time
Register Here

Creating an ROI Assessment for Integrated Voice and CRM for Telesales  (CRM Optimization Webinar)

In today’s challenging economic environment the cost effectiveness and productivity gains now achievable from outbound dialing, skills based routing, automated call scripts, rep productivity reporting, etc. are more compelling than ever. This presentation/demo will highlight the power of GoldMine Voice and its impressive ROI. Learn if integrating voice with your CRM can make a game changing impact on your business.

In this webinar, you will discover how to assess the ROI impact of:

• Click to Dial
• Screen Pops
• Better Campaign Management
• Telemarketing Calling Scripts
• Unified Voice Messaging
• Web-based application builder
• Conversation recording tools
• Self management and reporting CRM solutions

Wednesday, March 25, 2009
11:00AM – 12:00PM Pacific Time
Register Here

January GoldMine Upgrade Promotions

Up and Bump

GoldMine Standard and Corporate Edition Customers can upgrade at the upgrade price ($449/$549) and add additional licenses at the upgrade price. (Regular is $595/695). Deal ends 1/31/09

Corporate Edition upgrade to Premium Edition (8.0)

Current customers on Corporate Edition may purchase upgrades for $325 per user. Deal ends 1/31/09.

Standard Edition upgrade to Premium Edition (8.0)

Current customers on Standard Edition may purchase upgrades for $400 per user. Deal ends 1/31/09.

*Offers may not be combined.

**Maintenance is based on list price.

Contact Deborah for a quote or if you have any questions on upgrading to Premium Edition.

Holiday Mailing Lists

How many of you are trying to clean up your database and compile a good mailing list with correct zip codes for a holiday mailing?  I have a Goldmine client who starts work on this in October.   I received her card before Thanksgiving.   I used to think this is so early.  Now I think she is pretty smart because she is probably the only one who is not rushing to do the list and can enjoy the holidays or is starting to work on marketing for 2009.  I have created a new poll to see when businesses start to work on their holiday lists, if any.  Please take a minute to vote in the poll.  

And, if you need last minute help to gather a list or to setup GoldMine so it is not a hassle next year…give me a call.

Sneak Preview of GoldMine 8.5

The new version of GoldMine Premium Edition is supposed to have some wonderful enhancements.  Subject to change in development, GoldMine 8.5 is due to be released by March, 2009.  A few of the changes are listed below:

Email center enhancements

• More aligned with Outlook interface and functionality.
• Improved usability of GoldMine functions.

Preview Panes (See screenshots below)

• Quick, detailed view Reference and Notes of Pending or Historic Activities.
• Quick view of all Details Fields.
• Quick preview of Linked Documents.
• No need to drill down to retrieve much needed information.

Lookup lists validated by record type

• Ability to validate based on another field 

– Example: Validate contact owner based on country

– Example: Validate the product offering in a case based on the case type

Universal search

• Search on GMPE business objects, as well as, detailed child record information such as notes, activities or emails.
• Enables users to quickly access information from one central location.

Account management enhancements

• Improved Relationships Tab.
• Improvements to Record Typing
• Ability to lookup contacts based on attributes related to account
• Ability to replicate data automatically

Extra Details Fields

• Easy ability to use all 15 available fields under Details.

Order Premium Edition NOW to get a great deal and get the update to Version 8.5 for FREE.  GoldMine Premium Edition users current on Maintenance will receive Version 8.5 FREE as well.  

Great Software Deals – this month only!

Now is the time to upgrade your Standard or Corporate Editions to Premium.  There are also deals for New purchases of Premium Edition:

GoldMine Welcome Back

For CE customers who have let Maintenance lapse. Reinstate your maintenance and upgrade to GoldMine Premium for $439 per user.  Deal ends 10/31/08

GoldMine Premium Edition and GM Mobile Bundle

Buy a minimum of 5 Premium Edition and 5 GoldMine Mobile for $4200 and server charge is waived for GM Mobile.  Licenses must be equal number.  Deal ends 10/31/08.

GoldMine Premium Edition

Purchase minimum of 10 new licenses of Premium Edition for $555 (MSRP = $695).  Deal ends 10/1/08

GoldMine Up and Bump

Standard Edition customers can buy a minimum of 5 seats of Premium Edition for $449 per seat.  Deal ends 10/31/08

 

*Offers may not be combined.

**Maintenance is based on list price.

Contact Deborah for a quote or if you have any questions on upgrading to Premium Edition.